Help & FAQs

While the polycarbonate material used in logging equipment windows  does a tremendous job of keeping the operator safe and is impact, abrasion and UV resistant; it does wear out over time.  Occasionally we see broken windows from extreme impacts with trees, logs etc that require replacement. 

Occasionally we see windows that require replacement due to excessive scratching after years of heavy use.  Occasionally we see windows that have chemical wear from years of hydraulic oil, brake cleaner and other harsh products. 

However, most commonly, we see windows that need to be replaced because of years of degradation in the harsh sun.  These windows will exhibit what appear to be small scratches or cracks all throughout, but not on either surface.  It is actually crazing on the inside of the material caused by UV rays from the sun. These are all examples of normal wear and tear of polycarbonate windows that lead to needing to be replaced.

We completely get it, we change our minds too! If the item has not shipped we can cancel your order, unless it is a custom sized window. If the item has shipped you will need to return the product to receive a refund. See return policy below.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Email: sales@skidderwindows.com

Phone: (715)560-3929

Once you have verified your selected window is the correct window for your needs (size, tint, position, thickness, etc.), click the "ADD TO CART" button.
When you're done adding items to your cart, click the "CART" button.
Make sure you're happy with everything in your cart, and click "GO TO CHECKOUT".
Fill in your name, email, address, city, etc. We only use this info to ship your order
Click "CONTINUE TO PAYMENT" and then select your payment method and follow the instructions.

After placing your order you will receive an order confirmation via email. Each order starts production within 24 hours of when order is placed on business days. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

No. At this time Skidderwindows.com does not accept Cashier's Checks or Money Orders.

Skidderwindows.com currently accepts Visa, MasterCard, Discover, and American Express for all orders.

We currently ship to the United States, Canada, Mexico and the Europe. Taxes, duties and fees will apply to international shipping and may need to be adjusted after your order is placed. We will reach out before altering any total amount.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders placed before 11 AM (for an additional charge). International shipping times depend on the products and destination. Orders shipped via frieght may vary on delivery. Most order shipped out within 1 or 2 days.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received. DO NOT remove any protective covering on the windows, no refund will be given if this is the case. Returns will be inspected for damage upon arrival. A 15% restocking fee may be applied. If your item was damaged in shipping immediately send photo evidence to (715)560-3929. 5 photos are required (captured damage to item and packaging).

Refunds are processed within 7 days from when we receive the item(s). From that point it will depend on the speed of your bank.