FAQs Customer Support

While the polycarbonate material used in logging equipment windows  does a tremendous job of keeping the operator safe and is impact, abrasion and UV resistant; it does wear out over time.  Occasionally we see broken windows from extreme impacts with trees, logs etc that require replacement. 

Occasionally we see windows that require replacement due to excessive scratching after years of heavy use.  Occasionally we see windows that have chemical wear from years of hydraulic oil, brake cleaner and other harsh products. 

However, most commonly, we see windows that need to be replaced because of years of degradation in the harsh sun.  These windows will exhibit what appear to be small scratches or cracks all throughout, but not on either surface.  It is actually crazing on the inside of the material caused by UV rays from the sun. These are all examples of normal wear and tear of polycarbonate windows that lead to needing to be replaced.

We have heard of people trying many products to extend the life of their old windows.  If scratches truly are your main problem with your windows, you may try one of the many plastic buffing/polishing compounds.  We do not have any that we recommend as we have never tried any at this time.  However, as stated in the previous answer, most commonly the degradation is inside of the window, crazing, caused by UV rays from the sun and this cannot be removed or fixed.

Abrasion Resistant (AR) Polycarbonate is expensive compared to general purpose polycarbonate, considerably more expensive.  Polycarbonate, although very hard to break, is an extremely soft material that scratches very easily until given an abrasion resistant coating.  People occasionally will use general purpose polycarbonate for replacement in their machines to save money.  However, they quickly find out that they are not saving money because in 6 months time these new “cheap” windows are worse than the ones they replaced originally.  Additionally, many glass shops will claim to have the correct abrasion resistant material and will offer to cut windows for logging equipment.   While they sometimes do have the right material, many times they do not understand the differences between general purpose and abrasion resistant.  Polycarbonate windows come with protective paper on both sides.  That paper will have the words “Abrasion Resistant” or “Mar-Guard” on somewhere if they are the correct material.  Look at the pictures below to see the differences.

All machines are different, it depends on how the windows are mounted to the machine.  Are they bolted in, glued in, or in a rubber gasket? Window installation time can vary from 30 minutes to 3 hours.

We can make windows for nearly any logging equipment you may own.  Skidders, forwarders, harvesters, hotsaws and fellerbunchers, and mulchers.  We currently have templates for many different brands including; Cat, Fabtek, John Deere, Ponsse, Komatsu, Valmet, TimberPro, EcoLog, HydroAx, Timberjack, Tree Farmer, Franklin, Prentice, Tiger Cat, Timbco and ASV.

On average you should receive your order within 3-5 business days.  However, if it is not in stock or requires more custom fabrication, lead times can be longer.

Once you have verified your selected window is the correct window for your needs (size, tint, position, thickness, etc.), click the "ADD TO CART" button.
When you're done adding items to your cart, click the "CART" button.
Make sure you're happy with everything in your cart, and click "GO TO CHECKOUT".
Fill in your name, email, address, city, etc. We only use this info to ship your order
Click "CONTINUE TO PAYMENT" and then select your payment method and follow the instructions.

After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

To speed up any future orders you can create an account which allows you to save your address details and store credit cards securely. Creating an account can be done as you checkout by selecting New Customer or Sign Up on the mobile site. You can also create an account at the link below: Sign Up Here

We will provide you with carrier information as well as a tracking number after you place your order.

If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.