FAQs Customer Support

Product Information

What’s Wrong With The Windows in My Logging Equipment?

While the polycarbonate material used in logging equipment windows  does a tremendous job of keeping the operator safe and is impact, abrasion and UV resistant; it does wear out over time.  Occasionally we see broken windows from extreme impacts with trees, logs etc that require replacement. 

Occasionally we see windows that require replacement due to excessive scratching after years of heavy use.  Occasionally we see windows that have chemical wear from years of hydraulic oil, brake cleaner and other harsh products. 

However, most commonly, we see windows that need to be replaced because of years of degradation in the harsh sun.  These windows will exhibit what appear to be small scratches or cracks all throughout, but not on either surface.  It is actually crazing on the inside of the material caused by UV rays from the sun. These are all examples of normal wear and tear of polycarbonate windows that lead to needing to be replaced.

What Can I Use To Clear Up Or Buff My Old Windows?

We have heard of people trying many products to extend the life of their old windows.  If scratches truly are your main problem with your windows, you may try one of the many plastic buffing/polishing compounds.  We do not have any that we recommend as we have never tried any at this time.  However, as stated in the previous answer, most commonly the degradation is inside of the window, crazing, caused by UV rays from the sun and this cannot be removed or fixed.

Why Is Abrasion Resistant Polycarbonate So Expensive?

Abrasion Resistant (AR) Polycarbonate is expensive compared to general purpose polycarbonate, considerably more expensive.  Polycarbonate, although very hard to break, is an extremely soft material that scratches very easily until given an abrasion resistant coating.  People occasionally will use general purpose polycarbonate for replacement in their machines to save money.  However, they quickly find out that they are not saving money because in 6 months time these new “cheap” windows are worse than the ones they replaced originally.  Additionally, many glass shops will claim to have the correct abrasion resistant material and will offer to cut windows for logging equipment.   While they sometimes do have the right material, many times they do not understand the differences between general purpose and abrasion resistant.  Polycarbonate windows come with protective paper on both sides.  That paper will have the words “Abrasion Resistant” or “Mar-Guard” on somewhere if they are the correct material.  Look at the pictures below to see the differences.

How Long Does It Take To Install Or Remove A Cab Window?

All machines are different, it depends on how the windows are mounted to the machine.  Are they bolted in, glued in, or in a rubber gasket? Window installation time can vary from 30 minutes to 3 hours.

What Brands Do We Offer For Forestry And Logging Equipment?

We can make windows for nearly any logging equipment you may own.  Skidders, forwarders, harvesters, hotsaws and fellerbunchers, and mulchers.  We currently have templates for many different brands including; Cat, Fabtek, John Deere, Ponsse, Komatsu, Valmet, TimberPro, EcoLog, HydroAx, Timberjack, Tree Farmer, Franklin, Prentice, Tiger Cat, Timbco and ASV.

How Long Does It Take To Get My Cab Window?

On average you should receive your order within 3-5 business days.  However, if it is not in stock or requires more custom fabrication, lead times can be longer.

Orders and Returns

How do I place an Order?

Once you have verified your selected window is the correct window for your needs (size, tint, position, thickness, etc.), click the "ADD TO CART" button.
When you're done adding items to your cart, click the "CART" button.
Make sure you're happy with everything in your cart, and click "GO TO CHECKOUT".
Fill in your name, email, address, city, etc. We only use this info to ship your order
Click "CONTINUE TO PAYMENT" and then select your payment method and follow the instructions.

After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Do I need an account to place an order?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

To speed up any future orders you can create an account which allows you to save your address details and store credit cards securely. Creating an account can be done as you checkout by selecting New Customer or Sign Up on the mobile site. You can also create an account at the link below: Sign Up Here

How Do I Track My Order?

We will provide you with carrier information as well as a tracking number after you place your order.

What Can Cause My Order To Be Delayed?

If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

Payment Information

What Forms Of Payment Do You Accept?

Skidderwindows.com currently accepts Visa, MasterCard, Discover, and American Express for all orders.

Do you allow Cashier's Checks or Money Orders?

No. At this time Skidderwindows.com does not accept Cashier's Checks or Money Orders.

Do You Charge Sales Tax On Any Item?

Skidder Windows collects tax on orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

If you are shipping to any of these states, any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation. Please keep in mind, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to a state listed above.

Skidder Windows collects the simplified sellers use tax on sales to Wisconsin customers and remits the tax on behalf of Wisconsin customers to the Wisconsin Department of Revenue. The Wisconsin simplified sellers use tax program account number is: __________________.


What is the warranty on the Skidder Windows?

Please view our warranty page. Warranty on material is provided by manufacturer of material.

Mar/UV-resistant LEXAN™ Margard™ MR10 sheet combines the impact strength of LEXAN™ polycarbonate sheet with a proprietary abrasion/UV resistant surface that approaches glass in performance. LEXAN™ Margard™ MR10 Sheet with Margard™ coating backed by a ten-year limited warranty against yellowing, abrasion resistance, breakage, loss of light transmission, and coating failure.) LEXAN™ Margard™ MR10 sheet's unique coating is graffiti resistant, enabling restoration to a like-new condition. Also, the LEXAN™ Margard™ MR10 sheet offers improved resistance to weathering as well as forced-entry protection. It is an excellent candidate for use in stores, public buildings, schools, bus shelters, and other high traffic areas. Because of its high mar-resistant surface, paint, adhesives, and other materials will not adhere to its surface. The coating is applied to both sides; therefore, it helps eliminate second-surface decoration. LEXAN™ is a registered trademark of SABIC GLOBAL TECHNOLOGIES.

Resists abrasion & defies graffiti

UV absorbers incorporated in the coating

Virtually unbreakable

High light transmission

Compiles with major model building codes

Dade county approved material

Easily maintained without marring, hazing or yellowing

10-year warranty against yellowing & light transmission for qualified dual glazed systems

Temperature range: -40°F to 180°F (up to 220°F short term/no load)